SoHO Learning Pathways are now learning journeys in Wyndham University!
Wyndham University is your new learning experience featuring role-based learning journeys for hotel team members and leaders. You’ll also find additional hotel operations content to help you further develop in your role as well as Trending @ Wyndham so you can stay in know.
Owner/General Manager
Destination: Ready!
Supervisory Skill Builders
Hospitality Management Program
Wyndham Rewards…Now Even More Rewarding!
General Manager’s Checklist
Sales / Marketing
Overview of the Sales Process
RFP: Driving Revenue Through Account Activation
Marketing 101: Taking the Guesswork out of Creating a Marketing Plan
Working with Groups & Managing Rate Categories
Front Desk/Guest Services
Introduction to Front Desk Agent
Safety & Security at the Front Desk
Sales at the Front Desk
Serving & Selling at the Front Desk
START: Front Desk Representative
The Guest Experience
Human Resources*
Hire with your Head
A Handbook of Human Resource Management Practice
HIPAA: The Basics
Attracting and Assessing Quality Candidates for your Hotel
Best Onboarding Practices for New Hotel Employees
Housekeeping
Introduction to Housekeeping
Housekeeping Cleaning Strategies
The Guestroom Cleaning Process
Housekeeping Safety & Security
START: Guestroom Attendant
Housekeeping: The Deep Cleaning Process
Guestroom Evaluation: A training simulation for managers and housekeepers
Maintenance/Engineering
Getting Started with a Preventative Maintenance Program
START: Maintenance Employee
Preventative Guestroom Maintenance
Organize and Schedule Preventative Maintenance
Housekeeping and Maintenance Tips & Tricks
Food and Beverage
Breakfast Service: The Breakfast Service Cycle
Breakfast Service: Working Safely
Food Safety & Sanitation
ServSafe Food Protection Manager Certification
Hotel Administration
Supervisory Skill Builders
Attracting and Assessing Quality Candidates for your Hotel
Trainer Development Program
Best Onboarding Practices for New Hotel Associates
Best Onboarding Practices for New Hotel Associates
Tap Into Your Staff’s Potential: Get the Most Out of Your Front Desk Sales
